BOOKS
How do you help a friend who explodes into panic attacks?
What do you say when a depressed family member bursts into tears?
How do you protect yourself when a stranger blows up in your face?

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Emotional Vampires  (September 2000)  Learn how to deal with people who drain you dry at work and at home.
 Emotional Vampires featured in Joyce Lain Kennedy's LA Times column

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Dinosaur Brains My first book, published in 1989 and translated into 20 languages.  Many consider it to be the definitive text on dealing with difficult people at work.
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Neanderthals at Work : This book will help you understand office politics by introducing you to the three different corporate cultures that exist in any business, Rebels, Believers, and Competitors.  NEANDERTHAL QUIZ
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Are you getting in your own way at work by believing a bunch of bull?  One way to find out.
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PAVLOVA OF THE PSYCHE a novel posted as a blog.